Job Description
Overview JOB SUMMARY: The Senior Project Manager will assume full responsibility for overseeing the entire project life cycle for business application implementation projects, ranging from small to large in scale. This includes performing a full range of project management duties, with a key focus on ensuring the successful delivery of our implementation services, meeting client expectations, and maintaining a high level of client satisfaction while effectively managing project scope. In addition, this role will actively contribute to, employ, and advocate for Arctic IT's Project Implementation Methodology, all the while providing support to the Director of Program Services in a variety of tasks and activities.
Responsibilities ESSENTIAL FUNCTIONS: - Learns, utilizes, and promotes the Arctic IT's Project Implementation Methodology and work with Practice Managers to improve best practices.
- Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment of multiple business application projects across many clients varying in size and complexity.
- Manages concurrent small to large scale Microsoft Dynamics 365 ERP, Power Platform/CRM, and custom IP solution implementation projects.
- Builds relationships and develops trust with key client stakeholders, serving as the primary contact throughout the project, maintaining commitments, and communicating on a regular basis as well as reaching out as necessary with more pressing issues.
- Plans projects to accomplish goals within constraints such as time, cost, and agreed quality and satisfaction standards.
- Develops detailed project plans based off the solution to be delivered.
- Schedules tasks, deadlines, and milestones for resources.
- Provides leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones, and delivering excellent client service.
- Provides status reporting regarding project milestones, deliverable, dependencies, risks, and issues, communicating across leadership.
- Develops and manages all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks, and issues.
- Delegates tasks and responsibilities to appropriate personnel.
- Evaluates the progress on projects regularly and forecast remaining phases/tasks to complete.
- Meets frequently with internal and client team members to ensure projects are on track, identify obstacles, and navigate through them.
- Monitors, tracks, and controls outcomes to resolve issues, conflicts, dependencies, and critical path deliverables.
- Efficiently and competently manages problem resolution, e.g., scope-creep, changed requirements, missed deadlines, risk, quality issues, etc.
- Ensures client expectations are met and exceeded in terms of quality of product and service delivered.
- Develops project documentation, such as, project kick-off presentations, meeting agendas, status reports, project charters, go live plans.
- Leads client project kick-off meetings and various types of project meetings.
- Participates in initial business process discovery meetings with clients to understand scope of the project.
- Manages gap analysis from requirements gathered to solution proposed with team.
- Reviews and contributes to the content of implementation documentation, such as, Functional Requirements Document, Gap Analysis, Functional Design Document, Training Documents, Data Conversion Plans.
- Performs project acceptance and closeout procedures to adequately transition the project to Support Team.
- Participates in project billing review as needed and actively engages on project financials.
- Performs satisfaction surveys throughout the life cycle of the implementations.
- Ensures Arctic IT's brand and image is represented appropriately.
- Provides coaching and guidance to project team members.
- Participates in resource planning and identifying resources required to complete projects successfully.
- Stays current with latest project management strategies, tools, terminologies and provide input for improvements to our methodologies.
- Provides feedback on performance evaluations for team members.
- Provides mentoring and subject matter expertise to entry level project managers.
Qualifications QUALIFICATIONS: - Bachelor's degree in Business, Computer Science, or related field
- Minimum of 10 years in applied experience with complex project management preferably in ERP or CRM implementations
- Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence
- Strong working knowledge of Microsoft Project
- Experience with Microsoft Dynamics 365 solutions a plus
- PMP certification is a plus
- Valid driver's license and insurance
- Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
WORKING ENVIRONMENT: The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.
REASONABLE ACCOMMODATION: It is Arctic Information Technology, Inc.'s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
PREFERENCE STATEMENT: Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
PAY TRANSPARENCY STATEMENT: Arctic Information Technology will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information.
Arctic Information Technology Inc. is a Federal Contractor and complies with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).
Arctic Information Technology, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at For questions on the job posting contact (253) 344-5300.
#LI-Remote
Job Tags
For contractors, Home office