Job Description

Job Description

Job Description

Position Summary:

The Corporate Trainer is a facilitation-first role responsible for delivering high-quality, engaging learning across in-person (ILT), virtual (vILT), and hybrid modalities. As lead facilitator for KSSC’s signature experiences within the REACH Talent Portfolio — our culture program, the WE ROQ Accountability Model program, and other experiences still in development — the Trainer brings the talent ecosystem to life, directly advancing culture adoption and sustainment, leadership effectiveness, and workforce capability growth. The Trainer also serves as on-camera talent and voiceover artist for multimedia learning assets that scale these experiences enterprise-wide.

Working with a product mindset, the Trainer measures success not by sessions delivered but by adoption, behavior change, and capability growth — the outcomes that drive workforce readiness. The role requires comfort with regular travel across our South, East, and West regions and the adaptability to thrive in a fast-paced, startup-like environment. The Trainer partners closely with People Leaders, HR Business Partners, Site and Department Leaders, and the broader Talent Management team to align delivery with KSSC’s values, business priorities, and workforce needs.

Essential Duties and Responsibilities:

• Serves as a lead facilitator for signature experiences across the REACH Talent Portfolio — including our culture program, the WE ROQ Accountability Model, and a growing portfolio of enterprise experiences still in development — delivering consistent, high-energy sessions that bring our values and talent ecosystem to life.
• Facilitates ILT, vILT, and hybrid courses on culture, accountability, leadership, communication, conflict resolution, coaching, and other professional development topics for Team Members, People Leaders, and Department Leaders.
• Equips People Leaders to sustain accountability, coaching, and culture within their teams, reinforcing that Talent Management enables the system and leaders bring it to life.
• Adapts facilitation style in real time to meet diverse audience needs and learning preferences across in-person, virtual, and blended environments.
• Executes consistent, high-quality facilitation per the organization’s standards, ensuring every session is engaging, interactive, inclusive, and drives measurable adoption, behavior change, and culture sustainment — not simply attendance.
• Approaches facilitation with a product mindset, treating learners as the customers of our talent experiences and prioritizing employee experience, capability growth, and behavior change over activity or volume.
• Partners with Site and Department Leaders to coordinate scheduling, logistics, and participation across multiple locations and time zones.
• Serves as on-camera talent and voiceover artist for video-based learning, contributing to the creation of multimedia training and development assets that scale our experiences across the REACH ecosystem.
• Collaborates with the Instructional Designer and/or Senior Instructional Designer and the Talent Management team to storyboard, script, record, and refine video and digital learning content.
• Balances multiple concurrent programs and rollouts while keeping the learner experience front and center.
• Contributes frontline insights from facilitation — participant feedback, points of friction, and employee experience observations — to inform product discovery and the continuous improvement of talent experiences.
• Provides progress reports, participant feedback, and recommendations to Talent Management leadership to strengthen experience design and delivery effectiveness.
• Stays current with adult learning principles, facilitation and instructional design best practices, and trends in culture, leadership, and soft-skills development, applying a continuous-improvement mindset to iterate on and elevate delivery over time.

Required Qualifications:

• Bachelor’s degree in Education, Human Resources, Organizational  Development, Speech Communication, or related field preferred; equivalent work experience considered.
• 2+ years of experience facilitating leadership or professional development training (ILT and vILT), preferably in warehousing, logistics, manufacturing, or similar operational environments.
• Strong facilitation and coaching skills with proven ability to engage learners in both in-person and virtual settings.
• Demonstrated knowledge of adult learning theory, leadership development, and career coaching practices.
• Bilingual (English/Spanish) a must.
• Experience working with Talent Management Systems (e.g. Cornerstone), AI Tools (e.g. Claude, Copilot, etc.), and virtual training platforms (e.g., MS Teams).
• Excellent interpersonal and communication skills, with the ability to connect and sustain relationships with employees across multiple levels and locations.
• Ability to manage multiple training initiatives simultaneously while maintaining attention to detail.

Physical Demands:

• Regularly required to stand and present during in-person training sessions.
• Must be able to lift and transport training materials (up to 25 lbs).

Work Environment:

• Mix of classroom, warehouse floor (for context and leadership integration), and virtual training environments.
• Frequent regional travel to warehouse sites and occasional office-based work for reporting and planning.

Travel Requirements:

• Local and regional travel required 50–75% of the time.
• May include overnight stays depending on training schedule and business needs.

Equipment Used:

• Standard office and training equipment (computer, projector, phone, printer, smart TVs, etc.).
• Virtual training platforms and Talent Management System (TMS).

Supervisory Responsibilities:

• None — this is an individual-contributor role.

Why You’ll Love Working with Us:

• Health Coverage That Starts Fast – Medical, Dental & Vision kicks in the first of the month after just 30 days.
• Smile on Us –We’re covering your dental premiums for all of 2026!
• Security You Can Count On – Paid Life Insurance + 401(k) with company match.
• Time Off from Day One – PTO, holidays, and 2 floating holidays for flexibility.
• Weekly Paychecks – Because waiting is overrated.
• Invest in YOU – Full tuition grants & tuition reimbursement.
• Celebrate Success – Quarterly performance bonuses.

Hayes Company/Knight Swift Supply Chain is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

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